K S

Review of Quest Trade

Short version: Today is June 3rd 2020, I tried to ...

Short version: Today is June 3rd 2020, I tried to login to Questrade at 9:50 AM but the site didn't let me login (both on computer and mobile) because they were having site maintenance. Due to that, I lost huge investment. I could have made over twice of money I invested but instead, I lost those investment.
Simply worst trading service platform available in Canada, worst policy, and worst customer service (and I thought Rogers was the worst one out there for spending 20 years in Toronto lol. Questrade is on another level.)

Long version (with piece of my mind): What kind of investment platform site does site maintenance DURING the market is going on, especially between 9:30 AM to 10 AM when the market is most volatile? Unbelievable! I am going to move all my investment to Interactive Broker the moment the site is back up. Questrade, you guys owe me every second at this very moment!
I trade options and I just lost half of the investment thanks to this unbelievable site maintenance. It was below -6% this morning when I was about to login and trade, but by the time site is back up, it's above -2.5% because it did not let me in for over 10 minutes (which shouldn't have taken more than 30 sec at the most, usually within 5 sec).

Edit: After 25 minutes, I was able to talk to client service, and of course, like every bad customer service, they switched representative twice. By the time I talked to third representative, they connected to me to a lady with extremely heavy Indian accent (even heavier than Indian telemarketers living in India) and I was even having hard time understanding a single sentence she told me which I had to ask her 3 times to understand it. Basically what she said was Questrade doesn't pay any compensation caused by technical issues. So I asked her, that technical issue was caused by this particular site platform, which is out of client's power, so Questrade has responsibility in issue like this but than she said something that is not understandable again and just hung up the phone. Worst service platform, worst customer service, worst policy. Again, Questrade. you guys do not deserve any single new clients. In fact, you guys need to pay compensation for existing clients or lose business for good.