Mary Torres

Review of Legal Aid Society of Orange Co...

The Santa Monica Court House location helped me op...

The Santa Monica Court House location helped me open a case approximately 10 years ago...they helped filled out my paperwork and so forth against a particular party... I was there all day..
I went last year to make a modification on that same case. They checked their system and told me that they couldn't help me because of a conflict of intrest... And couldn't tell me why beside that it was a conflict of intrest...eventually one of the staff member broke the confidentiality agreement saying that they couldn't help me because they were providing services to that party against me...I asked how was that possible when they helped me open the case against that party and we're not allowed to provide service to the other party...I asked for there superior and main office information so they can do a full investigation and fix the problem...and asked for copy of the policy to understand why...they refusely neglected to provide me with any information and turned me away.

There is a review possibly from a Legal Aid reprentative when you scroll further down...which I found to be unprofessional and appalling... in need of some customers service training... it is a perfect example of how people are being treated... Sympathy is not expected...but professionalism is.. Sympathy is provided automatically when you like your job in helping people... being understanding, putting yourself in these people shoes in need of some help desperately.These people are going through a tough time already... professionalism is always expected... which that review response is lacking.