Jeannie SS

Review of Westin DTW

We have stayed here several times as they provide ...

We have stayed here several times as they provide various savings for airline employees - but not anymore. We were stranded at Detroit Metro because of delays this past Valentine s Day. After a long day, we arrived at midnight, where the front desk manager told us their "last room" would be $640 even though we were checking out five hours later. No, there were no discounts not even for seniors. His attitude was one that said, take it or leave it. Very difficult to swallow that type of corporate greed, the greed that takes advantaged of stranded passengers, and jacks up prices during a busy weekend. Down the road, if there was a better price and we had a longer stay, just out of principle we won t ever stay there again. In spite of the 15 degrees outside, we left. In doing so we found much better options for future stays.

Even with the reduced rates, we had in the past, the hotel is not worth the money. One pays for the convenience. Therefore, much is overlooked; for instance, we have never been greeted with any sense of warmth from the front desk. They all appear, even this past Friday, to have had bad days and find it difficult to welcome a guest enthusiastically. Before and even now after their renovation, they still appear as if the guest is bothering them. Considering the exorbitant prices, one would expect a minimal show of graciousness.
Yes, though, they have the nice security check-in into the Terminal that only works for those guests who just have a carry-on. If you need to check baggage you will need to take a long walk to access the airport security lines.

One should know, if you only have a carry-on, the hotel shuttles drop you off at the Delta Terminal, where there are short lines and very easy assess right as you walk in. The carry one line goes so quickly that there are no distinctions between TSA, Clear First Class.

There are numerous hotels a 10th of the price a couple of miles down the road, which offer a free breakfast, Internet, and around the clock shuttle service and a welcoming front desk. I recommend using them if $600-$1,000 a night savings is important to you.