Kim Kirchner

Review of Clevelands House Resort - The ...

Beautiful location on Lake Rosseau..

Beautiful location on Lake Rosseau..
Something you can't control.

Things you can control are the general disrepair and neglect that appears to be happening here. Deck boards at the boathouse that could give way at any moment, heaved concrete at the water's edge, uneven pathways running throughout the property, submerged walkways leading to cottages after heavy rain...

This is part of the service industry and customers should be the focus! If summer staff are expected to be housed in a delapidated structure with black mold, try to get sleep whilst their co-workers are partying till all hours into the night, having to see evidence of vomit from the partying, have a "no noise" at all times contract that is not enforced..

How customer centric do you think this place will be?

New owners need to step up...