Gemini LLC

Review of Gottschalks

Good Afternoon, I dropped my daughter's trumpet of...

Good Afternoon, I dropped my daughter's trumpet off August 19, 2019. I was told by the staff, the instrument would be ready Friday, August 23. I stopped pass the music store, Monday morning, August 26, to get a status on the instrument. I was told the trumpet was not ready. I called Tuesday afternoon, August 27, and was told the trumpet was not ready. I am a value costumer, who value other people time and would like the same in return. Unfortunately, it does not happen. If the instrument was not going to be ready for pick-up on the day provided by the staff (Friday 23 August), courtesy calls should be made informing the customer a status on their "drop off" instruments. More than a week has past, the instrument has not been touched or cleaned. Gottschalk Music Store customer service skills are being executed poorly and unprofessional.