Dreamcatchergirl 15

Review of Clinical Associates

Dr Valerie Jansen is very rude and incompetent in ...

Dr Valerie Jansen is very rude and incompetent in my opinion. She talks to you for all of 5 minutes and then declares that you're daughter is faking being sick all the time. I've seen my daughter sick frequently. You can't fake gobs of snot coming out of your nose, a fever and constant deep coughs. Her pediatrician thinks she may have an autoimmune disease bc she's sick so frequently. Which is what I told Dr Jansen, but she still thought my daughter was a faker. Plus, my daughter is an above straight a student. Meaning, she does extra credit homework and gets above all A+'s. She loves school. If she didn't, she wouldn't get such good grades. She has tons of friends at school too. They call us all the time and come over. She doesn't fake being sick to get out of school. Period.
The receptionist who answers the phone is absolutely rude, as well. I was sick one time and therefore I couldn't bring my daughter in and so I said that I could have someone else bring my daughter to her appointment. The receptionist said that was against their policy and I told her then I'll need to reschedule my appointment. She said that since I didn't give them a 24hr notice to cancel that I couldn't reschedule my appointment bc that's their policy. I told her it was an unforeseen circumstance, but she still stuck by their policy. I asked to speak to a manager and the receptionist put me on hold and came back to the phone very quickly and told me that it would be ok if someone else brought my daughter to her appointment.
I don't feel like they care about their patients. I feel like their staff are in bad moods maybe bc they're treated so poorly. Since the doctor treats her patients like she did with us, then she probably treats her staff even worse. The doctors are the catalyst in that office. I can almost guarantee it.