Thus far our experience with Direct Communications...

Thus far our experience with Direct Communications has been like two sides of a coin. Two days ago the outside technician came by the house and installed a box on the outside, he was professional and took great pride in his work. He stated everything looks good outside and confirmed our appointment for the final inside installation for today. On the flip side, when i called for an installation time for today I was told it could still be several weeks since the lines haven't been installed. Nobody from Direct Communications called me to let me know there is a scheduling issue and they would need to reschedule, I had to call them. And I took the day off of work to be at home for them. Bottom line.... Very POOR project management and even worse communication to potential "new" customers.