Nice hotel wit excellent location. Service- is poo...

Nice hotel wit excellent location. Service- is poor. They offer complementary wine and cheese 6 to 7 pm. My husband and I were 15 min late, but the waiter was still there and had plenty of cheese on her board in the kitchen, we actually could see. We had bottle of wine in our room and wanted to get just 2-3 pieces of cheese to enjoy our wine. I asked twice if there is a way of getting /buying some cheese?? She looked at us and refused, saying that time is over, and there is no way we can get it.. She stated all the cheese is stored and we can not get it even at the restaurant and the bar. We could still see tons of cheese through the glass door after she turned her back at us, entered the kitchen and continued cutting and sorting a cheese platter.