UPDATE: After reporting the scam to the Better Bus...

UPDATE: After reporting the scam to the Better Business Bureau, I received an unsolicited email 10 days later stating "your order has been submitted for a full refund, inclusive of base price, fees, delivery charges, less any sums already refunded." Then 5 days later I received an actual refund in my bank account. No apology from them though, which was the one part of my demands that remains unsatisfied :(

Overall, it took the business 6 months to provide a refund after the date of cancelled event AND way too much wasted time and energy which was the true cost to me. It wasn't about the money (I'm considered an independently wealthy, ultra-high net worth individual) it was about the lack of respect from this company to a paying consumer. I had to show them who really controls the power in this situation.

The deceiving business practices and the outright rude, disrespectful call center employees (just nasty, awful attitudes there) will prevent me from ever using this service again. However, I will add one star to my review rating for refunding the amount paid, although I should get interest on those six months or some other monetary compensation as damages for pain and suffering.

To all the other victims of the scam, keep fighting! Hopefully my experience will help guide you to your rightful place and force these wicked corporations to bend the knee to the righteous consumers.

ORIGINAL:
#VividSeatsScam refuses to issue refunds on cancelled events, forcing customers to accept account credits for events that might not happen for years.

Several months after cancelled event, they send you an email saying you have one week to request a refund. Even if you do, they will send you several more confirmations and then claim you didn't answer. Obvious scam attempt to weasel out of issuing actual refunds and then blaming the customer.