Their customer service is just as terrible as thei...

Their customer service is just as terrible as their overpriced priced products - if not worse.

Purchased GoPro Care to get my camera replaced and it has taken over 2 weeks to even start the process. Ended up cancelling the program and going with Yi 4K as the GoPro Care and the replacement fee cost nearly the same. Why pay the same when you can get a better and cheaper product from somewhere else. I had to miss a film shoot because of GoPro.

Their customer service just seems to be delinquent and never provides meaningful updates with regards to delays or processes. Also had to give my credit card info over the phone for replacement fee - more reputable companies have a web portal for credit cards info, NOT the phone = insecure.

I cannot recommend GoPro to anyone!