Elizabeth Bounds

Review of Roadshow BMW/ MINI

I could not have asked for a more positive car-buy...

I could not have asked for a more positive car-buying experience... After several frustrating weeks and an extremely unpleasant encounter with Homer Skelton Ford, I was fed up with the whole process. I called Roadshow and made them an offer. They promptly came back with a reasonable counter and we ended up meeting in the middle.

I told them when I expected to arrive and when I did, the car had been freshly detailed and was immediately ready for my test drive. When I returned, I noted two minor blemishes in the paint and they agreed to fix them on the spot, no questions asked. They were taken care of before we even finished the paperwork (which had already been prepared and was ready to go upon my arrival). Including test drive, we were there for an hour at most (as opposed to almost 6 hours at Homer Skelton, and we didn t even leave with a vehicle!).

Tom Adair was so friendly and sensitive to my recent frustrations. I was purchasing a lightly used lease trade-in, but he treated me as if I had walked in with a briefcase full of Benjamins, ready to buy the most expensive car on their lot... I truly cannot say enough positive things about Tom, Brittany and everyone at Roadshow BMW. I will absolutely be back!