Where's the zero stars? Horrible customer service....

Where's the zero stars? Horrible customer service...(Juan) just wants to argue with the 'customer' over & over & over again. They illegally pulled my credit without my authorization. Went to the top (Frank Perrone) to see if he could fix the problem, but no answers to my repeated voicemails, and no answer to my email.Going to BBB and any other organizations they belong to because they aided and abetted a known fraud and refuse to correct it with the credit bureau.This has resulted in lowering my credit score.