Rachel Jayasingha

Review of KidZania London

More time spent waiting for activities than doing ...

More time spent waiting for activities than doing them. Poor communication e.g. spent several minutes waiting for a 'bus tour' before finally going to find a member of staff who advised it only runs at weekends. No information to this effect on the actual bus stop we were standing at, which would have been helpful. Possibly if your kids we're around age 9-10 plus this might not be a horrible experience for parents as you could just sit and read the paper but with kids age almost 7 and 3 this was really hard going. Older child found long waiting times hard. There was very little for younger child to do and what was available to him was poorly equipped e.g. A room with a poor selection of books and puzzles with missing pieces, crayons but no paper. Another, better equipped area but toys which required batteries didn't work. There was a mini 'house' which was ok, a painting studio with only black paint available and no member of staff assigned to any of these areas to ask about anything. There's a feeling that there's little attention to detail here, staff not giving much thought to the visitor experience.