Jordan Huffer

Review of Outboardshop

Appalling experience..... I spent $20k in their s...

Appalling experience..... I spent $20k in their shop $15k of which was labor. It took them four months to do two weeks of work. When I received my boat back it was missing numerous items they claimed were still on the boat. I was billed for "meetings" and "systems checks." I've owned three boats and have never been billed for a shop checking their own work or meeting about a project. Even after all of that I ONLY WANTED TOP QUALITY WORK and I received a boat back with not only irritating issues but three major safety issues as a direct result of the work they performed. After all their guarantees of being "perfectionists" and "that they've been around 40 years." I now find myself paying to having their work taken apart and redone to have a fully functioning and safe boat again.

UPDATE 4/11/2016
DO NOT BELIEVE THEIR STATEMENTS ABOUT ME PRAISING THE SERVICE I RECEIVED. NOTHING COULD BE FURTHER FROM THE TRUTH AS I AWAIT MY DAY IN COURT AGAINST THEM. I WAS GROSSLY OVER BILLED, MY BOAT HELD FOR MANY MONTHS, THEN GIVEN BACK TO ME IN UNSEAWORTHY CONDITION! I HAD THE PLEASURE OF BEING INJURED, PAYING A SECOND TIME TO HAVE THE VAST MAJORITY OF THEIR SHODDY WORK REDONE, AND NOW A TON IN LEGAL EXPENSES. I HAVE ALL THE PAPERWORK INCLUDING THEIR CONDESCENDING EMAILS DENYING ANY AND ALL RESPONSIBILITY FOR ANYTHING AND EVERYTHING IN A DISGUSTINGLY INSULTING FASHION, NOT QUITE IN LINE WITH THE IMAGE THEY PROJECT. IN BUSINESS WE ALL HAVE CHALLENGES BUT HOW YOU STEP UP FOR YOUR CUSTOMERS IS WHAT MATTERS. ALL OF THEIR BILLS WERE PAID IN FULL, EVEN FOR THE "MEETINGS" I WAS BILLED FOR AND $1500 FOR MY BOAT SITTING ON THEIR OWN TRAILER WHILE THEY WORKED ON IT CHARGING ME $15K IN LABOR. ANYONE THAT DOUBTS ME IS WELCOME TO EMAIL ME FOR COPIES OF THE PAPERWORK AND EMAILS. I MAY JUST MAKE A WEBSITE DETAILING MY TRANSACTION SHORTLY SO IT'S EASY FOR ALL OUT THERE TO SEE AND BEWARE. I FIND IT INTERESTING THAT THE MAJORITY OF THEIR POSITIVE REVIEWS ON GOOGLE COME FROM PEOPLE THAT ONLY HAVE EVER REVIEWED ONE BUSINESS AND THAT ONE BUSINESS IS THE OUTBOARD SHOP....