Last month I needed to replace my car and when I d...

Last month I needed to replace my car and when I did an internet search I found Apple Tree Honda. I entered all my information and soon I received a very nice email from Bill Caesar with a lot of information about what Apple Tree offers. He included his cell number in case I would like to make an appointment. He said his job was not to sell me a car but to answer all my questions and to make sure I had a pleasant experience when I visited.

I made an appointment and when I arrived, Bill and Ibis Sherren came out to greet me. Ibis asked what I was interested in as far as color, amenities, new or used. After I told her what my budget was, she showed me several different models and we test drove some of them. When I decided on the car that was right for me, she told me when it would be ready for pickup. When I went back, Ibis spent at least two hours in the car with me setting everything up and explaining how everything worked. She was patient, knowledgeable and she gave me her cell phone number and said I was to call anytime I had questions.

About two weeks ago Verizon did an update to my phone which caused it to be unable to connect to my car. I took it back to Apple Tree and Ibis tried to find the problem, but it turned to be more complicated than we expected. She drove it into the Service Bay and asked for Jason Early. He knew a lot about the phone, the updates and the apps and was much more helpful than Verizon had been. He spent a very long time deleting things that had been installed with the update and trying different cables in case the one that came with the car was faulty. Finally he was able to fix the problem and got the phone to re-connect with the car. He did all of this with kindness, patience and a genuine interest in helping solve the problem.

This was the best dealership experience I have ever had and I hope the three people I worked with will be rewarded for their above and beyond excellent customer service.

Thank you,
Pat Ellis