Stacey Aramayo

Review of Camelback Hyundai Kia

Pedro in the Service Dept did not schedule a Lyft ...

Pedro in the Service Dept did not schedule a Lyft pick up as promised. Calling Hyundai Customer Service was a polite and pleasant experience but provided very little helpful in connecting me to the Service Dept. Eric also in the Service Dept stated that he was too busy to answer their Team's phone and just let it ring. Blue Link also was called but provided a phony robotic performance of pleasantries with no sense of urgency - definitely not worth it. At one point, they told me call back the next day if I wanted to talk with the Service Dept since everyone would being going home shortly. 2 HOURS LATER...I PICKED UP MY CAR FROM THE DEALERSHIP.

Do not leave your car for servicing unless you go over all the specifics with your Service guy of when, where and what time and DAY you want to be picked up. Really!The Service Dept guys provide very little customer service and appear to be lacking common sense. Hyundai should hire people who are excited to come to work and who are really passionate about the service they provide.

By the way if you want immediate attention When calling in, select the Sales Dept #3 and say you want to BUY a new car. This really motivates the zombie nation at Camelback Hyundai.

Today I am rating Hyundai Camelback with a one star, if I could I would give no stars. Other days have been better but today was deplorable!