SAIA lost a shipment from New Orleans to Houston f...

SAIA lost a shipment from New Orleans to Houston for a brand new client that was in a rig down situation. After I told SAIA not to deliver the lost shipment when they located it a day too late, because I had to purchase replacement material and it was already going. They did it anyway, so I got to look even more incompetent in the new customer s eyes. I also had to pay $775.00 to send the replacement material on a direct hot shot along with the new material. SAIA added the ultimate insult by bringing back the lost freight that they found in Shreveport, completely damaged. In a nutshell, they did every aspect of this shipping process wrong. If I could give less than zero I would. NEVER use this company. Terrible treatment of material, drivers that are late and could care less about handling product, rude customer service, and incapable of fixing a negative situation. I ended up out of pocket $3,339.50 dollars. I am a veteran in year two of starting my new business. This hurt badly, and they could care less.