Needs to be closed and completely new courteous st...

Needs to be closed and completely new courteous staff including the operator you first talk to fired. I don't know what they are using the grants and other funding for this place but they are DEFINITELY not doing their job..
I was upfront told before I even asked my question that she wouldn't put the call to an attorney.i told her that I qualified for this. She still refused. She was hostile.
If she is the first person this place hired to help navigate potential clients, and if they're needing a lawyer badly, they certainly don't deserve this treatment.
It shows badly on their character, which is supposed to be professional.
I also noticed that the there is a few reviews on here where the reviewer states they let family work here and they received help.

Seriously!! To get legal help here you have to WORK here!!

No wonder Tennessee is ranked 49 out of 50 states on many lists and survey, and even Federal statistics.
I would give it no stars. That's definitely the description of the entire state.
No wonder they're called HILLBILLIES behind their back. The way they treat people they prove it
DEFINITELY.