Alex F

Review of Tom Kadlec Honda

Very, very disappointed in the customer service. I...

Very, very disappointed in the customer service. I purchased a used a truck from these guys about a month ago. Drove almost 2 hours to test drive the truck a few days prior to purchasing it. There were a few things wrong with it (burnt passenger mirror due to the heating element and the driver side wiper blade did not work) which were to be fixed when I went back to finalize and pick up a few days later. Everything seemed fine until I got home with truck. I never received my 31 day permit, the driver side wiper blade still didn t work and I noticed the driver side mirror was burnt up. I called 4 times that day ( Saturday ) because I knew they were closed Sunday and I wanted to know something was in the works whether they send the permit to me via mail or send me a picture or whatever. The first time I called I left a voice mail. the second and third time I called talked to my salesmen twice about it and he said he was busy with a customer and he would call me back before they closed. He never did call me back. The last time I called which was before 5, they just flat out didn t pick up. So I called again Monday and talked to the manager this time. I told him what was going on and he said he was going to talk to another manager and call me back. In the mean time I received a phone call from one of their mechanics asking about the issues with the truck. I told him about the wiper blade not working and he pretty much said to go to a local shop and see if they can figure out the issue for me.he also told me he was mechanic to work on it before I picked it up and that they didn t replace the passenger mirror assembly but just the glass on the mirror with another glass piece from a used truck on their lot. That upset me because they were supposed to fix the wiper blade and put a brand new mirror assembly on ( was supposed to be painted to match) before I picked up the truck in the first place. Manager called me back and I told him about that. He seemed upset about it. I also told him about my drivers side mirror and said I know it wasn t part of the original agreement but can you help me out? He said oh ya totally we will get you brand new mirrors. They sent a driver up to pick my truck up that day and leave a loaner car. Totally awesome but they got my truck with a full tank of gas and I got the loaner with less than a 1/4 tank. That s fine whatever. Get my truck back a few days later with less than 1/4 tank of gas and 300 miles more. It s 150 mile round trip at most from my place to theirs so they put and extra 150 miles on my truck some how. To add insult to injury the only thing they fixed was the wiper blade. They didn t fix my drivers mirror (still burnt) and they didn t put a new mirror assembly on the passenger side because it still has rust spots on the white cover. I was told that the white cover was not removable and that the new mirror would have to be painted to match the color of the truck. So knowing that, how could there be a little rust spot on the white cover if they had to paint the new one to match?

Long story short I wouldn t recommend this place to anyone looking to buy new or used. Or even lease for that matter. I would have gone somewhere else and I should have but I was looking for a very specific truck and the one they had that I was buying had more than what I was looking for with super low miles so it was hard to pass it up. Don t ever go there. They don t even deserve a star.