Shellie Davis

Review of MetroCare Home Medical Equipme...

If we could give zero stars we would! We had our ...

If we could give zero stars we would! We had our doctor send over a prescription for a walker and a potty chair. THEY never call you and give you any updates and we have had to make every single phone call. We went to pick it up a couple of days later and we realized that we needed a rolling walker instead of a regular walker. We told that we would need another prescription requesting that kind of a walker. No problem, we called the doctor again and got another prescription faxed over requesting the change. However, we never heard from Rhyna or anyone else if they received the prescription and if the order was ready to be picked up or not. So we called again today and they tell us that they need a detailed prescription. Wouldn't you think that they would call the doctor's office or call us and let us know that information! 11 BUSINESS DAYS later and we still do not have the two items that we needed. To say we are frustrated is too put it mildly! If we didn't need it right away we would have never ordered it! We decided we needed to speak with someone in charge, but Laurie the owner or manager was not available. So we spoke with a supervisor named Teresa. Sadly, she could have cared less about our problem with Rhyna and told us so!. So basically, we have called and order these two items again with another company and our items will be ready for pick up in the morning! IN LESS than 24 hours we will have what we need. We feel like MetroCare needs serious training on being professional and knowing how to communicate with the customers. It has been a very bad experience with very bad customer service and we will never recommend them to anyone! I also plan on calling the Social Security office and letting them know how bad the customer service is, since they recommended them off of the list.