Frank Goronsky

Review of Royal Chrysler - Hyundai / One...

I own a 2016 Jeep Cherokee Trailhawk that I purcha...

I own a 2016 Jeep Cherokee Trailhawk that I purchased new from Royal on September 3rd., 2015. Today marks the 5th time in four years that the same problem has occurred with my vehicle where I cannot drive it. I ve had it towed to Royal twice on my dime and the next two times they provided the tow. Today I went there to explain that the same problem I ve been having happened again. ( The last time it was fixed under warranty , I got it back and it was back in their shop for the same exact problem two days later ) I was told by Barry it s not their responsibility to fix the same problem since my warranty expired on September 3rd. They never fixed it to begin with. I was told to bring it in and they would again diagnose the problem yet again. He was rude and basically told me I was SOL. It should have been fixed correctly the first time, not the second, third, fourth and now fifth time that will now be out of my pocket because the warranty is three weeks out.This vehicle only has a little over 18,000 miles and it s been nothing but a problem for four years now. To Barry, it WAS the service departments responsibility to fix this vehicle correctly. To have the same problem over and over and over is unacceptable as was your attitude towards me. You guys definitely lost a customer and I have filed a complaint with Chrysler. The person at Chrysler I spoke to saw the number of times this Jeep has been there for the same problem and agreed with me. Also, my brakes were replaced twice by your service department before I even had 15,000 miles on it....something is not right. Yes, you replaced the original brakes at your expense, but only a few thousand miles later I had to have them redone to the tune of $600 plus? Somethings wrong here....never again!!