NO communication

NO communication
NO filters
Took my $$ and said nothing - confirmation email said "we'll email you when the filters ship"
after 2 weeks I checked the account and my order said "no payment has been made" - even though I paid through paypal (and their website)
they refunded several hours after I asked bout it (no one answers the 800#) and they said "The payment did not apply as it seemed to be higher that what the actual order was. The order has been cancelled as it didn't show the items on cart and the payment you made through pay pal has been refunded."
so WHY would they not have said something???? Terrible service