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Review of Chatham Bars Inn

I convinced my husband to change our summer family...

I convinced my husband to change our summer family vacation tradition and try Chatham Bars Inn. I should have known that something was amiss when they never called back when I inquired about rooms back in April.
We checked in July 5th - 1.5 hours after our promised check in time (and 5.5 hours after we arrived on property and checked to see when the room would be ready). Two hungry toddlers and two tired parents we tried to make the best of it. A dip in the pool and some lunch - it was difficult to overlook the neglect but we didn t want to let it ruin our time together.
Room wasn t ready until 5:30 (an hour and a half past promised check in time).
Lunch took forever to get food. Not fun with hungry and tired kids.

Overall the following mistakes were made during our annual family vacation by Chatham Bars Inn:
In April we had trouble booking for weeks, had to ask a good friend their contact to even get a call back.
Concierge not returning phone calls or emails for days and even weeks
Delayed checking in 1.5 hours after guaranteed time (with two hungry tired kids)
Overcharged for Harbour Cruise (wrong number of guests charged)
Breakfast order forgotten about in Stars, soggy avocado toast when it actually was served, like it was sitting a long time.
Cabana #18 not as promised by Concierge
Pool Server forgot drink orders and to help with umbrella when asked (too heavy to lift myself- I tried)
Nobody came by to ask if we needed anything while we were paying for a cabana, no consistency in cabana drinks and snacks, dirty countertops, old and rusty hinges, food in the deck and under chaises, no waters in some, they provide ice but no tongs, cups, etc.
At the CBI Clambake we had no server for the entire dinner (buffet)
CBI cancelled our reservation on Open table so we couldn t write a review about Clambake dinner

Overall I am so sad to be disappointed by this resort. I really wish I could enjoy our time here but after so many let downs I am not comfortable investing our family time here. We take one vacation together each year and next year I won t gamble my family time on false pretenses.

Hope this helps others avoid such disappointments.