Sent a complaint NO RESPONSE!!!! about a negative ...

Sent a complaint NO RESPONSE!!!! about a negative experience at the chucks roadhouse in Ajax. My mother and my sons bday dinner was spoiled by a rude and arrogant manager and the food was not satisfactory, the manager refused to fix the over cooked steak brought out and was arrogant in his response and ignorant to food service standards.
The fact that my complaint is not taken seriously or addressed tells me they do not care about there customers or franchises.