I would like to update my post from a 3 to a 5 due...

I would like to update my post from a 3 to a 5 due to the assistance and efforts made by the management to help me resolve the issues upon check out. I think this is what most people want when they have a legitimate complaint: to be really heard and have something done that is reasonable to the problem. The front desk ladies, upon check out, did everything they could to resolve my problem and I truly appreciate thier efforts.
Originally I posted that I wanted to fully explain to the traveler why I only gave this hotel 3 stars. If I were basing it solely on the majority of the staff; especially the bar, food, airport shuttle, valet and housekeeping I would give them each a 5 plus. The lower the job title was, the better they actually came across as friendly, accommodating and communicative. Upon first checking in I took photos of a very small and unclean room!! I had to move and I feel that at the rate of the hotel, when I booked directly thouugh the hotel, and not a cheaper site; they could have at least given me a discount on the first night's room price. They did nothing but move me; I actually moved myself. The rooms are small and narrow and although the bathroom amenities are nice; the towels were old and only one bath size towel for a 2 queen room. I was very disappointed in this hotel/lodge where you have to walk outside to get to your building which can be very inconvenient for the elderly! The areas of living room type spaces are nice but one must grab bags of ice to keep things cool but there is nothing but a leaky ice bucket in the room to keep it! The bags of ice don't even fit in the ice bucket. There certainly needs to be a better system. Possibly in the summer it would be slightly better to be able to walk outside but this is really unlike your usual 4 star hotel. Again, the valet staff, room service, housekeeping and bar attendant were all wonderful and really belonged to a 4 star establishment. The front desk was very mediocre