Jennifer Warr

Review of City Refrigeration Edinburgh L...

Do not use this company, we had a terrible experie...

Do not use this company, we had a terrible experience. We booked a taxi 2 weeks ago to pick us up from our hotel and drop us off in plenty of time for a time-sensitive event. When the taxi was late, we called and waited on hold for 14 minutes. When we finally got through a booking agent told us she was 'very sorry, it's busy and there aren't any taxis in the area', she could not tell us when our taxi might arrive or if, indeed, it ever would! I protested that as this was booked weeks ago, there is no excuse for not having a drive available. I handed her to my partner who had booked the taxi - at that point the agent took the cowardly chance to hand up the phone and leave us completely stranded!!
We set off on the 45 minute walk hoping to flag down a black cab en route, checked the app after 10 mins. It seems our taxi finally showed up AND PICKED SOMEONE ELSE UP! No phone call to the customers that should have been in the taxi at all. Appalling service. Do not use if you want to be sure of getting somewhere on a Saturday!