Paid them $650 to repair 10 shingles and tack them...

Paid them $650 to repair 10 shingles and tack them down. They did a horrible looking job that did not pass our walk thru inspection. Had to pay another company $650 to fix it afterward and i asked for a refund. They refuse to respond. Poor communication to add before job was done. Have before and after pictures of their work but can not post it here.
Response....thats funny that the company afterwards fixed it correctly with no additional shingles needed. I watched the other man climb up on a ladder and fix it correctly. And also did it with out inspection charge and same price. Just because you have other good reviews does not exonerate from one bad job. Also it also bows not clear your company for failing to make things right. The new owner refused to use your company because they were afraid of another sub par repair. I asked for a partial refund and no response. No apologies...nothing. I should have gone with another company after the repairman never returned the next day anyway but we trusted his word that he would be back next day to make the above mentioned repair. Which he never communicated to management in the first place. So you can make excuse all you like and give your side but the fact is the repair was so bad that all the parties involved could not believe that your worker thought a billion nails in shingles looking like a kids treehouse was acceptable. And thanks for responding only after i post a bad review.