Review of Renault Tehnologie Roumanie

4 years ago

Mr. DIRECTOR GENERAL

Mr. DIRECTOR GENERAL
at RENAULT COMMERCIAL ROUMANIE

The undersigned PAUL CIOB NI , domiciled in Bac u, Str. The steelworkers, No.1, Sc.A, Ap.13, request your help for THE REPLACEMENT OF THE RENAULT CAPTUR ZEN TCE 120 EDC CAR, with no. IDENTIFICATION (WIN CODE) VF12RAU1D56122318, PURCHASED ON OCTOBER 14, 2016, at 5:00 pm approximately, because I was deceived by delivering a defective product.
When leaving the headquarters of RENAULT COMMERCIAL ROUMANIE S.R.L. - Agent SC DEDEMAN AUTOMOBILE SRL, with its headquarters in Str. Republicii, No. 185, Bac u - Jud. Bac u, after signing the paperwork and carrying out the formalities of teaching / receiving the car, after traveling approx. 1 (one) Km from the supplier's gate, the message "CHECK BRAKING SYSTEM" accompanied by the light (fixed key) appeared on the instrument panel.
At the telephone request (5:27 pm), to the person who prepared the car for delivery, to return to the Supplier's premises for finding and remediation, I was refused on the grounds that the program ended and returned the next day Saturday, 15th October. I came back in the morning on the 15th. October, they did some checks "they went out in tests ?? !!" they replaced a sensor from the braking system from another new car in the yard, and they went out in tests but the defect persisted !! After approx. 3:00 I report that the bug can not come back on Tuesday and on October 18, "because until then no one to talk to ?! RENAULT and can not do anything" to my departure were recommended following " DO THE CIRCUIT WITH SLOW SPEED, DO NOT MAKE BRUSH SPIRITS AND DO NOT PRESS THE BRUSH BRAKE PEDAL "?? !!
I was saddened by this situation, so they let me leave with a car that was not safe in circulation! I returned on the 18th of October at 08:00 and left the car for repair, testing, testing?!), I was reminded at 4:00 pm the car was unrepaired and was asked to return on the 20th. when they will have "an ABS central unit" to replace because the one on the car is defective. I returned on 20 Oct I left my car and was asked to return on Friday 21 Oct because "the volume of work for its replacement is huge and more tests have to be done"
I came back on Friday, October 21st, 2016 at 12:00, the car was not repaired immediately, and I was informed: "We are sorry, went out and the defect recurred you can take the car and come back on Tuesday October 25th. ???? !!!!!!
I LEAVED THE MACHINE IN SERVICE IN THE MORNING BECAUSE I UNDERSTAND THAT THE MACHINE HAS SERIOUS PROBLEMS TO THE SAFETY ELEMENTS FOR PUBLIC ROADS. DON'T WANT TO DIE OR KILL ANYONE BECAUSE OF A NON-COMPLIANT PRODUCT AND INCONSTIENCE OF EMPLOYEES from the Service!
This is unacceptable with a new product in a pretentious company that claims to comply with the highest standards of quality / security in force.
I REQUEST THE REPLACEMENT OF THE MOTOR VEHICLE BECAUSE THIS PRODUCT RENAULT CAPTUR ZEN TCE 120 EDC, WITH NO. IDENTIFICATION (WIN CODE) VF12RAU1D56122318 IS NOT QUALITATIVE CONFORMITY and was delivered defective !!!
There have been performed a lot of operations of disassembly / assembly and replacement of parts in the engine compartment, through tests "at the RENAULT recommendation" These operations have irreparably compromised the quality of the car / parts and operations performed in the factory, in addition to safety elements seals and other elements in the engine compartment pad are destroyed.
I HAVE PAYED THE PRICE REQUESTED FOR A NEW PRODUCT AND NOT FOR A DEFECT PRODUCT!

Thank you!
Respectfully ,
PAUL ADRIAN Ciob ni