I was trying to make an appointment to see a consu...

I was trying to make an appointment to see a consultant, I had the authorisation code for insurance etc. The runnymede would not make an appointment until I had the doctors letter in my hand. So I made an appointment for the following week (to make sure I had the letter). When I had received the letter I tried to bring the appointment forward but the Runnymede appointment staff could not manage to move the appointment. The date/time I was due to see the consultant was cancelled with 2 hours notice, at the time I couldn't get hold of his secretary. In the end I have made an appointment with the Nuffield for couple of weeks time.