My review is for the service department only.

My review is for the service department only.

I went to the service department for an oil leak in my rear main seal, during the course of the approximately 11 visits for this issue, they kept finding "other leaks" to blame, mostly oil rings or turbo lines, and twice they blamed the same part already fixed. The remainder of the issues were created by Legacy Ford themselves. One repair wasn't properly sealed afterwards, another time a "faulty gasket" was the cause (Being in a quality engineering field, my job is generally to make sure everything runs smoothly and parts and equipment are maintained and work properly, however it seems this job doesn't exist here). Finally, when I got the truck back the 8th time, my wife took it one night to go to the store down the road, we live off 99 where we have suicide merger lanes I call them (If you live on 99 you know what I'm talking about, every merger into the highway becomes a desperate struggle for survival during peak hours), she accelerated to speed and she told me the truck began to shudder and wouldn't speed up fast enough, which almost caused her and my 2 year old son to be in an accident. Turns out, Legacy Ford couldn't be bothered to make sure the Cam Positioning Sensor was working properly after they re-installed my rear main seal for the second time.

I could keep giving details, but you guys get the idea of the situation by now. Now, people make mistakes. No one is perfect, mechanics get overworked and under paid, I get it. But here is the reason for the 2 star review, At no point during my conversations with Gerald (Service dpt director) was he even polite to me, let alone apologetic for the issues they themselves caused. Not during my phone calls to Thomas the assistant manager, did he ever apologize or even attempt to try and make up for the trouble and aggravation this process was becoming. Not even during my phone call with Patrick Sexton did he even bother to apologize for the danger or try and make anything right to a customer who was not only coming to their dealership, but at that point had spent over $1,000 in self requested parts and maintenance, aside from the warranty repairs. Mr Sexton, DID try and convince me to trade in my truck to his dealership and "would make me a great deal" on a new one. So... He doesn't care my wife and son were nearly killed by his incompetent service department, he didn't care that his Service Department Manager has the social skills of the below-average DPS workers. he didn't even care that I had been there a dozen times and had tried to contact him several times before only to never get a response. He only cared when I threatened to files complaints with the BBB, TDS and Ford Motor. Only then did I get a call back, and even then he called on a Friday, and promised me a call back on Monday to talk about the issues and come to a resolution, a call back which has yet to happen after a month of waiting.

When you walk into the Service area here, they have their customer reviews plastered all over the walls, which they seem proud of, ironically I must have just not been someone who seemed like they would review the place, because I honestly think they don't have much respect or regard for their customers at all.

The only reason for the couple of stars and the only positive thing I will say is that Valentine, a service tech here, is one of the nicest people I think I have ever met in my life. I genuinely like the guy and making small talk about his kids, or his love of Star Wars while I was waiting for the morons in the back to come up with a new excuse for the reason my truck wasn't fixed (tiny unicorns in the turbo line punching holes, metal eating termites chewing through the block, ect..ect.) was the only thing that kept my mood up or me from being an absolute jerk to everyone in there. Should anyone from Legacy Ford management read this and care, I suggest considering him for a better position immediately, introducing him into management and having him dictate the areas behavior would go a long way for customer satisfaction.