I will never use this service ever again. I bought...

I will never use this service ever again. I bought a ticket for a music festival this past weekend and the center was unable to give me my ticket. On top of it, there was a scammer by the name of 'Kevin Williams' who was selling fake tickets, and the manager of the music festival had to deny entry to more than 300+ people. My parents spent $228 on an unused ticket, and now I am unable to get my money back. Let's not start on their phone customer service skills. It's disgusting. What's even more disgusting is that I have to rate them one star in order to post this review, when they aren't worth any stars. How archaic is this brand, and where is their empathy when dealing with customers? Their business acumen, strategic agility, and drive for results are truly disconcerting.