The tailored trip itself, the communication leadin...

The tailored trip itself, the communication leading up to the holiday and the paperwork was faultless.
We experienced very minor issues, but my annoyance is with their lack of professionalism in failing to respond to an e-mail.
Our itenarary clearly specifies a transfer from the airport in an X5. We were transferred in a saloon car to and from the hotel, which wasn't ideal because we had to be squashed in with luggage so the transfers were not comfortable.



I assured the wife when we got home I would get it resolved with the help of Destinology. On return I received a customer experience questionaiire from Laura Simpson the Customer Manager. Having responded with our plight before submitting their feedback form again no acknowledgement and no response. So we will not be using this firm again.

It's a small detail, but regardless of size demonstrates the attitude of this firm to it's customers. So we will not be using this firm again.