Every time I take my car in for service and repair...

Every time I take my car in for service and repairs, I'm always reminded that the Service Department truly doesn't appreciate getting my business. They only care about how much money they can pump out of you. I would love to fill out an internal survey or review so I could properly discuss my feedback, but you apparently only get those if you've given 5 star reviews in the past. If you give anything lower, they must take you off the survey list.