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Review of BP-Castrol

I went to send 2 parcels via collect +. I was told...

I went to send 2 parcels via collect +. I was told the service was not running in the most unhelpful way. I asked when will it be back running and was told nothing is confirmed. As I took his word for it I left and waited outside for a second to check out nearby services when i noticed 2 people walk in with parcels and I could see the guy clearly processing them to send off. When the girl came out I asked her if she was sending a parcel via collect + which she answered yes to and mentioned she pushed back when he said no to sending parcels. i went straight back in and the gormless person who works there just took my parcels and started to process them to send off. I couldnt believe he lied! They clearly offer a service and he just couldnt be bothered to take any more parcels. He literally gave one word answers with no expression. It was like talking to a corpse. Anyways, i wont be going there again to send my parcels. Due to Covid that was the only place open at the time i needed to send things. They really need to improve their service.