Had no internet cable or phone service since 730am...

Had no internet cable or phone service since 730am I called Hawaiian Telcom and not one person did anything to help me. There was a fire on a pole 2 house away from me. Hawaiian Telcom was notified no one came to look but wow spectrum came right out to fix neighbors problem had 8 trucks on my street and no one from Hawaiian Telcom. Very upset bad customer service guess I will be switching to spectrum. Hawaiian Telcom said I have to wait till Wednesday for someone to come out