Kelly-Grace Condon

Review of Delta Lodge at Kananaskis, Kan...

First off, the service is very slow. I ate at a re...

First off, the service is very slow. I ate at a restaurant and a bar in the hotel and the service was very slow. When I called for room service, that phone rang for 30 minutes before anyone picked up. Then when i called for breakfast for room service, the front desk told me breakfast is at a restaurant only. So why would the menu option be on the room service menu if its not an option? It doesnt say it anywhere that the food is at the restaurant only.
Next.
The bathroom was gross. I wanted to take a bath but the bathtub was so dirty. I had to clean it before I could use it. Then I noticed theres a big chunk of tissue paper in the drain. And the toilet clearly hasnt been cleaned in a long time.
Next.
The walls are so thin. You can hear everything. My neighbour was moving his furniture all night both nights. Keeping me up. The doors slam shut too. So have fun waking up every 5 minutes to that.
Next.
I made reservations at the nice restaurant in the hotel. I got my days mixed up. Dinner was on Saturday and I thought it was on Sunday. But this is what makes me upset, I gave them my name and number and no one called me. Why bother taking a name and number if they dont even use the information they are given? Had they called me, I could have been there. So when they ask you for your number, dont bother.
The only thing that was nice about the hotel is the spa. Thats it.
Honestly though, dont waste your time here. Go to Canmore or Banff, the Rimrock is a very nice place and the staff actually cares about you. Ive never been treated bettwe there. The Rimrock is amazing.
This place however, is not.
Take my word for it.