Desiree Mondy

Review of MetroCare Home Medical Equipme...

Sadly I'm not impressed. I submitted a prescriptio...

Sadly I'm not impressed. I submitted a prescription for a wheel chair on a Monday and I never heard from them. I called on Thursday and spoke with Joy only to find out they needed more info from the dr. That would have been great to know on Monday,Tuesday,or Wednesday. It would be great to get updates. Here we are on Tuesday of the following week and my son still doesn't have a wheel chair and cannot go to school. When I expressed my concern with Joys lack of urgency in the matter I was met with an attitude. The customer service is mediocre at best. She lacks empathy and urgency. :-(