The cupcakes are fantastic but their online order ...

The cupcakes are fantastic but their online order and pick up is really messed up. They always fulfill their pickups time an hour or more past the time you schedule pick up. And you have to wait in a huge line to then pop you head in and check on your order, which adds to the time you have to wait PAST your ordered pick up time. They need a system that texts you when your order is ready and then you text them back when you are outside, and they have a runner that then brings them out. There were people ahead of us in line that were literally ordering their cupcakes, when we were waiting to pick ours up that we ordered over an hour ago. They just need a better system for ordering and pick up.