Leigha Levesque

Review of Woburn Toyota

I purchased a brand new 2014 Toyota Rav4 XLE in Ma...

I purchased a brand new 2014 Toyota Rav4 XLE in March of 2014 at the Woburn, MA Toyota dealership. After trying many different cars, I continued to feel strongly about buying another Toyota since I had Toyotas previously. This past week, my stereo/navigation/bluetooth head unit stopped working when I started my car up one day. At first I thought it was reloading or updating, but then it would go dark and repeat the fake reloading cycle over and over. I immediately read up online and tried to fix it. However, my hopes faded more when I saw all of the reviews written about people having this issue with their new Toyotas. It seemed that not only a lot of people are having this problem, Toyota is not offering any help.

Regardless, I made an appt with the same dealer I bought it from in hopes that my experience will be different. Not only did they tell me that they would have to replace the whole unit which would cost about $2-3K, they also attempted to charge me $70 dollars for servicing despite me being very clear up front that I would like to be informed before they did anything that would potentially cost me. The only positive was the very honest and attentive representative I dealt with. She did a really great job.

To summarize: 4 year old Rav4 that cost about $30,000 that now I ride around in silence, using my Iphone for directions, and needing to take hands off the wheel to make any phone calls. Then, dealership tries to get $70 despite a customer who appropriately made it clear they wanted to be informed if anything the tech did was going to cost them. An hour and a half waiting for them to just start the car and stare at the dashboard. No need to open the hood or jack the car up.

I will never buy Toyota again and have informed my sister of all of these issues since she was planning on leasing a Toyota from that same dealership.

I'm a daughter of a carpenter and teacher who worked hard through nursing school and now working even harder as an ER nurse in Boston. I was very proud of my Rav4 and even prouder to have finally paid it off last week. I'm writing this review because there are lots of other hardworking people like me who should not have to pay thousands of dollars for a 4 year old radio. Car maintenance and upkeep is expected, but this, as well as the way I was treated at the dealership, is unacceptable.

UPDATE: After about a month and multiple phone calls I received an apology from both Toyota and the dealership as well as a new radio/head unit replaced. Thank you Toyota for making this right. My advice to other people, call Toyota up directly if you want to get anywhere and expect to go back and forth for awhile as well as make it known to the leaders of the dealership. Thank you again.