This was the worst dental experience I ve had EV...

This was the worst dental experience I ve had EVER. I told the dentist in the chair that her bedside manner was unpleasant and unprofessional because she was having a conversation about men and trips to Vegas while doing fillings on my teeth. I had an 11AM appointment. I was 20 mins late to my appointment for which I apologized. Virtual school had me tied up this am because my son s class had a sub. When I arrived, they told me I was an hour late. They tried to tell me that they had moved my appointment time and that they told me so on a prior call, where they verified that I filled out the new patient paperwork. I did so online prior to appointment. There was no mention of moving my appointment time. Integrity is must. They have 0. That was strike 1. Next they told me that they would not be able to accommodate me with same doctor to do cleaning and filings. I said ok no worries and took the offering of 2 doctors to complete my appointment. When the doctor came in she was not friendly nor did she introduce herself. It was odd. She had a huffy disposition. Strike 2. Then before I knew it she was doing an exam and suggesting the more than 10 of my teeth needed crowns. I was in shock and she did not break this news nicely. Crowns are around 3K each so there was no consideration of cost. I asked her which crowns I needed to prioritize. She gave a round about answer. She tried to persuade me to get a crown right NOW after telling me that 5 people were waiting on me and that I disrupted their schedule with my lateness. Now all of a sudden you have time to do a crown? Again, I apologized but that gave her no right to be rude and attempt to guilt me into spending more money during this appointment. It was insane behavior from start to finish. I was floored and I told the front desk upon leaving when I promptly had her send my records to my email, cancelled the cleaning and let her know I would never return. Basic respect, customer service and pleasantries are not in this office! Let to be a warning to anyone else. COVID has changed things fo so many, but we as humans, cannot forget to be kind.