Rhena Pascual

Review of BMW of Murray

At my last visit I had the brake fluid done on my ...

At my last visit I had the brake fluid done on my car. The usual advisor that I always go to wasn't there, so I saw another advisor. Followed up with an issue with my brakes always making an embarrassing loud noise upon breaking because my usual advisor and technician couldn't figure it out several times in the past since I've had my car. Thankfully, this one time I see another advisor he was able to give me an answer. I was told, the last time I got my brake pads changed a part wasn't shaved down, so now I have to deal with an issue that was not my mistake and was told to pay for an issue that I didn't cause but an issue that was caused by a technician that didn't do his job right. It's embarrassing driving a BMW that makes a loud noise when coming to a stop. Don't get me wrong, the advisors are always great, but why should I, the customer deal with such an embarrassing ordeal?! If you were in my position, I'm sure you wouldn't like people staring at you and your BMW that makes a loud, disturbing noise.