Rebecca Henderson

Review of Hilton Brighton Metropole

A highly disappointing visit to the hilton. Upon a...

A highly disappointing visit to the hilton. Upon arrival we were advised that due to maintenance issues we were unable to stay at the hilton that night. They knew that mornong but decided not telling us until arrival was suitable. Despite being due at an event that night at the hilton in 15 minutes the best they could offer was a gym cubicle to change in or a taxi to a nearby hotel to check in and get ready. Luckily a colleague allowed us to get ready in their room. Towards the end of the evening it was even more disappointing to be shown a text message to another colleague with details of our alternative check in arrangements. Fantastic. The hotel we were moved to was no where near hilton calibre and ultimately the actions of the hilton made for a very disappointing evening. Would not recommend booking this hotel if you want to actual stay there.