Beautiful hard product across the board, great ame...

Beautiful hard product across the board, great amenities and facilities. Amazing spa. However, had a very poor arrival experience with staff making promises to call about a second room we had booked requiring multiple reminders and we didn't get the call we had requested. Ultimately, I wouldn't recommend this hotel, as a cheaper alternative such as the W or St Regis gives better service, though maybe without the absolute design pizzazz.