Kristopher Ronan

Review of Capital Ford

Started the process over the net and told my sales...

Started the process over the net and told my sales person I needed it to be quick and painless because we had just lost everything (home, belongings, and car)during hurricane Florence and we d be driving 2 hours one way to do the deal. Started out exactly the way we wanted it to be but that lasted about as long as it took the detail shop to detail our new truck. The truck came out absolutely filthy so they sent it back mind you we had been there for 3 hours now. When the truck came back out after an hour it was even worse than when it went back. Obviously the detail shop has something against using water during the detail process because obviously they had tried wiping the dirt off with an obviously dry rag because they managed to scratch the clear coat from top to bottom. The owner and sales manager came out and agreed that was completely unacceptable and they would try and find another truck identical to our purchase. So they found one that was similar but was a different color and sent the sales rep to a car wash to clean the truck. Finally After 2 more hours we finally signed the new paper work and brought home our new truck which I will have to detail in the morning because the inside and outside is still dirty. All total we spent more than 6 hours on a process that should have and could have been done in 2 or less.