Worst customer service company I've ever experienc...

Worst customer service company I've ever experienced. It seems they just take homeowners' money and don't do anything. They've misplaced my HOA payment and now I'm receiving delinquency notices and when I try to talk to someone, they send me to voicemail. Why is this company in business and why are we forced to submit to such terrible service as homeowners stuck in an HOA we have no control over? When we bought the house two years ago, we were told the HOA was $100/yr. It's now $400/yr with NO SERVICES. Our board of directors is frustrated with them too, because they aren't taking proper care of the community areas.