Sinead Neal

Review of Savvas Hotel

I booked to stay in Savvas luxury suites owned by ...

I booked to stay in Savvas luxury suites owned by the hotel and managed by Dena through Air BnB. During our stay the apartment was clean, we had a nice large balcony with jacuzzi and air con worked well. The place is located in the heart of Laganas, which can get quite busy but was quieter this year due to Covid.

Unfortunately however we were disappointed with our experience. Upon arrival we were asked to pay a 200 euro cash deposit (despite this being against air Bnb policy) and the host repeatedly refused to take card or payment through the air Bnb website in order to avoid paying tax. This meant we had to give away a large chunk of our cash that we had exchanged especially for the stay. We therefore had to withdraw cash and pay bank fees as well as suffering from the poor exchange rate. The host advertises daily cleaning but did not inform us on arrival that we had to request this 24-hours in advance due to Covid, so we had no cleaner on the first day. When we raised this as an issue we were told that we had been informed and that we must not have heard - Dena will never accept that she might be wrong or that there was an error on her part! In fact, she criticised us for complaining about that and the deposit and said that she would leave a negative review because we made complaints. According to Dena it s my house my rules and if you dare to ask her a question about the service or express any dissatisfaction you are bad guests! Do not expect good customer service and for Dena to let you explain your point of view, she will constantly speak over and interrupt anyone who complains.

The apartment is nicely decorated and clean but much smaller than shown in the pictures. Beware of the sewage smell inside and out. Also be careful of the rep who arrives with Dena when she lets you in the flat and tries to push you into buying wrist bands for the local bars that are owned by Dena/ Savaas Hotel. We didn t even get a chance to put our bags down or go to the loo on arrival! Finally, make sure you take pics of the place before and after the cleaner comes to check things before they return your security deposit - they will try to find faults (e.g. claiming wear and tear on the hammock is a rip ).

Overall, I would suggest that you stay clear of this place. I m sure there s equally lovely properties (if not nicer) that offer a much better service!