General lack of skill and knowledge among the staf...

General lack of skill and knowledge among the staff, with few exceptions. Had booked with breakfast included, at 7 the morning I ask where I can get it and I'm told that breakfast opens at 7:30, so I get back to my room and wait. At 7:30 I'm back at the reception desk. In the meanwhile a different person is holding the desk and she tells me that breakfast is not available today because of renovations (yesterday the restaurant was working normally though). I mention I was told to wait half an hour before. No excuses for the meaningless wait, nor for having sold me something they could not deliver, nothing, the receptionist just repeats : today there's no breakfast.
Also, the mini-bar sits 40cm away from the bed-head in the "single premium room" and it's noisy, in a very inconstant way, so your ear does not get used to it. Rooms are well appointed.