should be zero star......

should be zero star......
I called in at the library, as I was told to claim HB there, I was told I needed to do so online, and someone would help re the computer, but I couldn't get any help, so I asked for a paper form to complete, was told can only claim online now... ffs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! no care or compassion... ..