Gina Rayson

Review of Pesche's Flowers

I bought bulk gardening soil/compost here 3 weeken...

I bought bulk gardening soil/compost here 3 weekends ago. I was sent a few different places in the large store to find the right person to talk to--Alex-- then was ultimately told I could just purchase at the register. I was directed to whom I wad told was the manager for that area, ordered, and paid for delivery for the next Saturday, but not before advising that our raised garden need was in our backyard (not reachable by truck) and asked for confirmation that the dirt could be placed there. She confirmed that it could and would be delivered to the back yard, and wrote as much on my receipt, then gave me green flag markers to indicate the correct delivery location. Next Saturday rolled around and, after not receiving a delivery or receiving any calls by about 2pm, reached out to the store to confirm the delivery would still be coming; the operator directed me to Alex. He told me that he called earlier in the week to tell me that they would not deliver the dirt to our back yard and would not be delivered at all on the 12th because of weather, but left no messages. When I told him how disappointed I was that I was planning to use the dirt to garden the next morning on my first Mothers Day and explicitly asked about delivery to the back yard before purchasing from another manager--and after trying to find him, emailing the store, and leaving my phone number with another employee in the nursery--he told me that he was the manager, not her, and she had no authority to make this guarantee. I don't understand how I was supposed to know that, given she had the authority to sell it to me and schedule the delivery. After being clear that he was not going to honor the purchase agreement I made with the store, I told him I wanted my money back. He told me sometime would call me within 30 minutes regarding a refund. They did not. I emailed the store; no reply. I called and left a detailed message for the billing/accounting department; no reply. I just started the credit card dispute process yesterday after feeling like I had no other option. I am blown away by this total disregard for the purchase agreement I made, how unprofessional Alex was to me and toward his colleagues, and that nobody seems to have any interest in helping me resolve. This place is beautiful and the selection is vast, but their business practices are awful. Chris, I am hopeful that you address this issue directly to make sure none of your other customers are treated so badly.