Very nice rooms staff was friendly but didn't seem...

Very nice rooms staff was friendly but didn't seem to know the cpu systems or something alot of complications and confusion about checking in. They gave the wrong info and that was multiple staff members. Also the hours of the gift shop and very short and the door was locked although it said open when I attempted to go in the first time. The Starbucks inside was also not great. They had one employee working the open shift and he didn't even make my drinks right. A shame.